Privacy Policy

Privacy Policy

Introduction

Welcome to https://relationship-counselling-sutherland-shire.thebestlocalpro.com (hereafter referred to as “our website” or “we”). We are committed to maintaining the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect data belonging to our users, in adherence to various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA) and subsequent updates (CPRA)
  • Colorado’s Consumer Privacy Act (CPA)
  • Utah’s Consumer Sales Practice Act (UCPA)
  • Connecticut’s ConnectiCut Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our website, including but not limited to:

Please note that this policy does not extend to third-party platforms, applications, products, or services accessible via links on our site. These entities have their own privacy policies, which we encourage you to review before engaging with them.

Processing Activities

This Privacy Policy outlines the activities through which we process your personal data, including:

  • Using our Services: When you register and use our applications or services as an authorized user, we collect and process your information to provide personalized experiences.
  • Website Visits: Information is gathered when you interact with our websites, including browsing behaviors, page views, and the resources you access.
  • Communications: We may reach out to you via various communication channels (email, calls, SMS/texts) for newsletters, updates, or direct marketing purposes, unless you opt-out.

Personal Data Collection

We collect several types of personal data to enhance your experience and improve our services:

  • Account Information: Details related to your user account creation, including usernames, passwords, and contact preferences.
  • Payment Information: Credit or debit card details, billing addresses, and payment transaction records for purchase-related activities.
  • Financial Information: Bank account information, if provided, for direct payments or financial transactions.
  • Purchase Information: Records of your orders, purchases, and shopping behavior on our platform.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, device IDs, and location data (with user consent).
  • Location Data: Geographic coordinates if you choose to share your location for personalized recommendations or services.
  • Feedback: Any comments, reviews, or ratings you provide to help us improve our products and services.
  • Social Media Information: Details from social media platforms when you connect your accounts to interact with our content or share it on social media.
  • Product Information: Data related to the products you view, purchase, or express interest in, including preferences and customization choices.

We collect this data through multiple sources: user input forms, account settings, browsing interactions, analytics tools, third-party APIs, and cookies (as explained below). Additionally, we may receive personal data from trusted third parties who assist us in providing services, always respecting their respective privacy policies.

Cookies and Similar Technologies

We utilize cookies and similar technologies to enhance user experience and gather analytics:

  • Strictly Necessary Cookies: These ensure basic functions, such as navigating our website, session management, and delivering content.
  • Preference Cookies: Tailored settings and preferences, like language choices, are stored in these cookies to provide a personalized experience.
  • Analytics Cookies: We use these for performance tracking, understanding user behavior, and improving our services.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing them to customize their cookie preferences.

Data Retention and Deletion

We adhere to data retention policies that are in line with legal requirements and the purposes for which the data was collected:

  • Personal data is retained as long as necessary for the fulfillment of the purpose for collection or as required by law.
  • Once the retention period expires or when the purpose changes, we securely delete or anonymize your personal data from our systems and those of our service providers.

Security Measures

We have implemented robust security measures to protect your personal information:

  • Encryption: We employ end-to-end encryption for sensitive data transmission and storage.
  • Secure Third-Party Processing: Our partners and service providers adhere to strict security standards to safeguard your data.
  • Access Controls: Only authorized personnel can access your data, and their access is restricted based on their roles.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. Our services are designed for a general audience, and we encourage parents and legal guardians to supervise their child’s online activities.

Your Rights (depending on your jurisdiction)

In accordance with applicable laws in various regions, you have certain rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Requesting corrections if your data is inaccurate or incomplete.
  • Erasure/Right to be Forgotten: Asking us to delete or remove your data from our systems, subject to certain exceptions.
  • Restriction: Limiting the use of your data under specific circumstances.
  • Data Portability: Receiving a copy of your personal data in a structured format for transfer to another controller.
  • Objection/Right to Object: Opposing the processing of your data for direct marketing or other purposes, including profiling.
  • Non-Discrimination: The right not to be subjected to automated individual decision-making that significantly affects you.

To exercise these rights or file complaints, please contact our privacy team via the details provided in the ‘Contact Information’ section below.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Information

For any questions, requests for access or deletion of data, or if you have concerns regarding our privacy practices:

Email: contact@relationship-counselling-sutherland-shire.thebestlocalpro.com

Address: [Provide physical address]

We are committed to addressing your inquiries promptly and ensuring a transparent and secure experience for all users.